Case study
Housing Association Retrofit Programme:45 Sheltered Housing Units, Yorkshire
Sheltered housing (older residents) in Yorkshire
- Property
- Sheltered housing (older residents)
- Sector
- Social Housing
- Location
- Yorkshire
The brief
The challenge
A portfolio of sheltered housing units occupied primarily by older residents with additional support needs. The housing association required zero access disputes, a sensitive approach to working in residents' homes, and completion within a 4-month programme window. The resident profile meant communication and disruption management were more critical than on a standard programme.
Our approach
How we did it.
We ran a pre-programme engagement session with the housing association's support team to understand specific resident needs. Each visit was scheduled with a 2-hour arrival window and confirmed the day before. Engineers were briefed on the resident context. A dedicated customer success liaison handled all resident queries throughout.
The results
What changed.
All 45 units completed within the 4-month window. Average energy bill reduction of £480 per unit per year. Post-installation SAP score improved by an average of 22 points. Zero access disputes. Zero complaints from residents throughout the programme.
45
Units completed
£480/unit
Average annual saving
+22 points avg
SAP improvement
Working with vulnerable tenants requires patience and sensitivity. Smart Energie's team understood that instinctively. Not a single complaint from residents during the whole programme.
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