Case study
Council Housing Programme:120 Properties, West Midlands
Mixed: 1960s council flats and terraces in West Midlands
- Property
- Mixed: 1960s council flats and terraces
- Sector
- Social Housing
- Location
- West Midlands
The brief
The challenge
A Social Housing Decarbonisation Fund programme covering 120 mixed properties: flats and terraces across a 1960s estate. The council required PAS 2035-compliant delivery, full lodgement data, and programme completion within a fixed funding window. Tenant liaison and access management were identified as the highest risk factors.
Our approach
How we did it.
We assigned a dedicated project manager for the programme and established a resident communication protocol that combined letter drops, phone calls, and doorstep visits. Surveys were batched to minimise repeat access disruptions. Installation teams worked street by street. Every property had a dedicated compliance file updated in real time.
The results
What changed.
All 120 properties completed within the funding window and within 2% of the agreed budget. 94% of properties achieved EPC B or above. Average annual saving of £620 per property. Tenant satisfaction rated good or excellent by 96% in the post-programme survey. Zero failed audits.
120
Properties completed
D → B (94%)
EPC improvement
£620/property
Average annual saving
Smart Energie were the most organised contractor we've worked with on a programme of this scale. The documentation was exemplary and the tenant feedback was the best we've ever seen.
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